Fully managed EDI
Support is built in
Your EDI integrations are designed, built, hosted, monitored, and maintained by Velox, so support is part of the service.
Support
Support built around how you operate
Whether Velox manages integrations end to end or your team runs the platform, support is available in the form that matches your operating model.
Support paths
Support that matches your operating model
Velox platform licence
Choose your level of support
Run Velox in your own environment and choose occasional, prepaid, or co-managed support depending on your internal capability.
Support options
For Velox platform licence customers
Pay as you need it
For occasional, low-volume support. Reach Velox by phone, email, or support ticket and pay as you go.
Prepaid support plans
For predictable ongoing help. Reserve support capacity from as little as one hour per month.
Co-managed support
For teams that want proactive account monitoring and a Velox support rate scaled to their operational needs.
Next step
Need Velox support now?
Email support@veloxedi.com or call +64 21 222 3569.